Effective Date: February 6, 2025

Introduction
At PawVante, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a 30-day return policy. Please read the following guidelines carefully to understand our return and refund process.

1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:

● The item must be returned within 30 days of the delivery date.
● The item must be unused, in its original packaging, and in the same condition that
you received it.
● Proof of purchase (order confirmation or receipt) must be provided.
● Certain items, such as perishable goods, gift cards, and personalized products, may not
be eligible for return.

2. How to Initiate a Return
To start a return, please follow these steps:

● Contact our customer support team at support@ecomhustle.net with your order
number and reason for return.
● Our team will provide you with return instructions and a return shipping address.
● Securely package the item and send it back using a trackable shipping service.
Customers are responsible for return shipping costs unless the item received was damaged or
incorrect.

3. Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection
of your refund. If approved:

● A refund will be issued to your original payment method within 7-10 business days.
● If your refund is delayed, please check with your bank or payment provider before
contacting us.
● Shipping fees are non-refundable unless the return is due to a defect or error on our
part.

4. Exchanges
If you received a defective or incorrect item, we offer free exchanges. Contact our support team
within 7 days of receiving the product to arrange an exchange.

5. Non-Returnable Items
Certain items cannot be returned, including:

● Perishable goods (e.g., pet treats or food).
● Gift cards.
● Personalized or custom-made products.
● Items returned beyond the 30-day window.

6. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After this period,
cancellations may not be possible if the order has already been processed or shipped.

7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:

Email: support@ecomhustle.net
Phone: +1 307-443-5105
Address: 30 N Gould St Ste R, Sheridan, WY 82801
Thank you for shopping with PawVante!