Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.

Your order will be cancelled and refunded in full as soon as we get your request, so long as the order has not shipped out yet. 

If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

Our return policy is effective for 30 days from the time your order is delivered.

Please refer to our returns & refunds policy for more information on how to initiate the returns process.

What type of payment methods do you accept?

Currently, we offer FREE tracked Shipping. For more information, please visit the Shipping FAQ page.

We’ll make it up to you! A replacement will be sent promptly.

Please send a photo of the item as received by Contacting Us.

Primarily we ship out from our warehouse in Australia but we also do have fulfilment and distribution centers in the United States, Eastern Asia and Western Europe.

If the item you’ve purchased is out of inventory in your nearest location, we’ll send it directly from one of our alternate warehouses. Don’t worry, this won’t affect delivery estimates as stated in our shipping section.

Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from a different warehouse.

We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please Contact Us and we’ll get you sorted!